Putting customers first, developing high-performing teams, and cultivating a positive work environment make “We Serve” more than a slogan; it has been a part of the ServiceMaster commitment for over 70 years.
Our commitment to exceptional service applies to our franchise network and their employees as well. Working together in an open, honest environment where results matter creates the kind of winning culture that drives high performance, celebrates success, encourages innovation, and attracts and retains great talent.
Our Core Values
All of this rests on our Core Values that connects our rich heritage to a bright future and embeds an ethical culture and commitment to integrity and compliance.
We Serve our franchisees, enabling them to put our customers’ needs at the forefront of everything.
We Deliver on our commitments to our franchisees, our customers and each other.
We Care about our people and developing their full potential; about our communities and making them better.
We Do the right thing always.
We don’t stand still.
We’re a 70 year old company thinking more like a start-up. We’re challenging “the way things have always been done.” We’re opening the doors to innovation, to introducing new services to protect and maintain homes and businesses. We’re finding better ways to provide outstanding service and customer communication – where, when and how customers want it delivered.
ServiceMaster’s goal is to stay on the leading edge of change in all our divisions. Built on a foundation of great brands, employees and franchisees with a passion for service.
Marion E. Wade founded ServiceMaster as a moth-proofing company in Chicago, Illinois.
The first ServiceMaster residential / commercial cleaning franchise was sold.
Thane MacNeil establishes ServiceMaster of Canada as a carpet cleaning franchise in Toronto, Ontario.
ServiceMaster enters the healthcare arena and was a pioneer in third-party outsourcing.
Gary Franklin unites all Canadian ServiceMaster franchises under a national banner to better serve its customers.
ServiceMaster enters the education market and expands its range of commercial cleaning services.
ServiceMaster also builds on its original franchise business to form a network of high-quality branch and franchise-based service companies including ServiceMaster Clean and ServiceMaster Restore.
ServiceMaster acquires Merry Maids.
ServiceMaster of Canada partners with its U.S. parent and becomes a wholly owned subsidiary.
ServiceMaster is acquired by Clayton, Dubilier and Rice, LLC (CD&R).
ServiceMaster becomes publicly traded on the New York Stock Exchange (NYSE: SERV).
ServiceMaster is acquired by Roark Capital, an Atlanta-based private equity firm.
ServiceMaster acquires Two Men and a Truck.
Today, ServiceMaster operates under many of the same tenets of Marion Wade’s original purpose: to deliver exceptional service and quality to customers.
Like our company’s founder, we believe in being:
When we do these things well, we’re living up to the ServiceMaster legacy.